Your Privacy and Our Commitment
Last updated: 05/09/25

1. Introduction & Commitment
Pimpama Physiotherapy (referred to as “we”, “our”, or “us”) is committed to protecting your personal and health information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We handle all information with transparency, care, and security, and this policy explains how we collect, use, store and disclose your information.

2. Scope
Applies to all personal, sensitive and health information collected via our website (pimpamaphysio.com.au), in-clinic or mobile service provision, and through any communications such as email, phone, or forms. Covers individuals such as patients/clients, contractors, suppliers, and job applicants.

3. Collection of Information
We may collect: - Identifying information (name, DOB, contact details, emergency contacts). - Health-related information (medical history, diagnoses, treatment records, medications, referrals). - Billing and government identifiers (Medicare, DVA, health fund). - Website-related data: cookies, usage logs, browser/device information (can be managed via browser settings). - Information via social media platforms (subject to platform policies).

4. Purpose of Collection
We use your information to: - Deliver allied health services. - Manage clinic operations (appointments, billing, records). - Communicate with you (reminders, follow-ups, updates). - Provide practice news and promotions (with your consent). - Improve service quality and user experience.

5. Use and Disclosure of Information
We only use information for the purposes it was collected, or directly related lawful purposes. Disclosure may occur to billing systems, IT providers, healthcare professionals, insurers, or regulators with appropriate safeguards. For cross-border transfers, APP 8 compliance and protections are applied.

6. Data Quality, Security & Retention
We strive to maintain accurate, complete, and up-to-date records. Information is protected with physical and digital safeguards (locked storage, encryption, access controls). Records are retained in line with legal requirements and securely destroyed when no longer needed.

7. Access and Correction
You may request access to or correction of your information by contacting our Privacy Officer. Requests acknowledged within 5 business days; substantive response within 30 days. Reasons for denial (if any) will be provided.

8. Marketing and Opt-Out
With your consent, we may use your contact details for clinic news and promotions. Consent may be withdrawn anytime via email or opt-out links.

9. Cookie Management & Social Media
Cookies and tracking enhance website performance. Disabling cookies may impair functionality. Social media interactions are subject to each platform’s data collection policies.

10. Data Breach & Notification
We comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act. Eligible breaches are assessed, and affected individuals and the OAIC notified with recommendations to reduce harm.

11. Cross‑Border Disclosures
Where data is transferred overseas, we ensure comparable legal protections or binding contracts are in place to protect your information.

12. Anonymity and Pseudonyms
Where lawful and practical, services may be accessed anonymously or under a pseudonym. Contact us to discuss this option.

13. Complaints
Concerns may be raised with our Privacy Officer. If unresolved, complaints may be escalated to the Office of the Australian Information Commissioner (OAIC).

Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post: GPO Box 5218 Sydney, NSW 2001
Website: https://www.oaic.gov.au/privacy/privacy-complaints/

14. Changes to This Policy
We may update this Policy periodically. Updates will be published on our website with revision dates.

15. Contact Details
Privacy Officer: Katie Hsiao

Phone: 0430 100 719

Email: katie.hsiao@pimpamaphysio.com.au 

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